Do I need roadside assistance?

Paying out of pocket for a tow truck, locksmith or minor roadside car “first aid” can be expensive, and it can be equally stressful to figure out who to call for assistance when you’re stranded. Adding roadside assistance to a policy can offer low-cost ways to provide peace of mind during these unexpected situations.

Do all roadside assistance programs offer the same services?

No. The services offered can differ from company to company and plan to plan. Some companies may offer reimbursable services, requiring you to submit receipts for reimbursement, while some may send contracted roadside providers to help when you’re stranded. Talk with a representative to make sure the membership you select suits your current needs and budget.

Do I have to buy Towbusters if I’m a First Acceptance customer?

No. While we’re proud to offer this membership, there may be other options available to you. What's most important to us is that you have the services you need!

Does Towbusters offer assistance in Spanish?

Yes! Towbusters has call centers in the US and Canada, and is staffed with customer service representatives who speak English, Spanish, French, as well as other languages.

Is roadside assistance expensive?

Towbusters plans offered through First Acceptance typically provide roadside assistance membership for less than $25/month. That’s less than a $1 a day for added protection and additional benefits.

Does Towbusters offer assistance in Spanish?

Yes! Towbusters has call centers in the US and Canada and is staffed with customer service representatives who speak English, Spanish, French, as well as other languages.

How do I add roadside assistance to my insurance plan?

Contact a representative or your local agent today and ask what membership plans are available to you. If your current provider or agent does not offer roadside assistance, you might consider adding Towbusters or Towbusters Plus. Keep in mind that it can take up to 72 hours for your membership to be processed, so you will not be able to purchase and use this benefit on the same day.

Roadside Assistance | First Acceptance Insurance

Roadside Assistance

There’s never a good time to be left stranded by a vehicle, whether it’s from a dead battery, flat tire or discovering that your keys are locked inside the car, just as you’re ready to leave. First Acceptance has partnered with Nation Safe Drivers to offer membership plans for a road side assistance program, Towbusters and Towbusters Plus, so our customers can turn to a reputable and affordable roadside assistance provider during these stressful, unplanned situations.

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What roadside assistance services does Towbusters cover?

Nation Safe Drivers’ basic Towbusters plan, the lowest cost option, offers several emergency road services throughout the US, Canada and Puerto Rico. When you are in need, the road side assistance provider will dispatch an emergency service vehicle to your location, 24 hours a day, 7 days a week.

These services include:

Mechanical First Aid - Any service requiring a minor adjustment (exclusive of parts) to enable the vehicle to proceed under its own power.

Emergency towing for up to 25 miles when your vehicle cannot be started.

Emergency fluid delivery - Delivery of an emergency supply of gasoline, oil, or water and other accessories. You only pay for the cost of the supplies.

Emergency tire service - Changing an inflated spare from mount to wheel for you.

Emergency battery service - Attempt to boost batteries and perform minor adjustments to starters, alternators, etc. while on the road.

Lost key or lockout service - If you are accidentally locked out of your covered vehicle, the provider will dispatch service to help you gain access to the passenger compartment of your car.

Can I add other roadside services to my Towbuster plan?

Towbusters Plus offers additional services for a minimal additional cost above the basic Towbusters plan. You will enjoy all the benefits of the basic Towbusters roadside assistance plan, but have added protection that includes Legal Fee Reimbursement. Drivers listed on the membership plan registration could be reimbursed for certain non-reckless vehicle citations:

$100 per paid citation with a maximum of 2 per year.
$200 for legal representation in court related to a covered citation with a maximum of 1 per year.
$250 for defensive driving course expenses related to a covered citation with a maximum of 1 per year.

These Towbusters Plus benefits are often not covered by other roadside assistance companies, and First Acceptance is proud to offer this excellent Nation Safe Drivers membership plan to our valued customers.

Roadside Assistance is not an insurance product, it is a membership plan. All membership plans are administered by Nation Motor Club, LLC. dba Nation Safe Drivers (NSD).

Roadside Assistance

What roadside assistance services does Towbusters cover?

Can I add other roadside services to my Towbuster plan?

Frequently Asked Questions